Reklamacje
When are O Clock watches not covered under warranty?
O clock watches-and the parts that go into them-are NOT covered under warranty in the following cases:
improper exposure to sunlight or heat,
damage to the dial and movement of the watch caused by water getting inside the mechanism,
minor scratches...
When are Obag bodies not covered under warranty?
Obag bodies - are NOT covered under warranty in the following cases:
improper use,
improper storage,
discoloration from other products,
excessive exposure to sunlight, heat or water,
deformation of the main part of the "Body",
defects and...
During what period are the products covered by the Manufacturer's warranty?
All products purchased after 01.01.2023 in the store www.obagstore.eu and in the company's stationary showrooms have a 24-month manufacturer's warranty.
How do I redeem a gift card received under a claim?
For an online active card:
1. Add the selected products to the shopping cart,
2. go to the shopping cart,
3. enter the received code in the space: " Add discount code ",
4.After entering the code, click the "Apply" box,
5. then follow the ...
How to make a complaint?
In order for us to process your complaint as quickly as possible, please register your complaint via Obag Poland's Electronic Complaint Registration and Handling System (see link below).
ELECTRONIC COMPLAINT REGISTRATION AND HANDLING SYSTEM OBAG POLSKA...
Who covers the cost of shipping the claimed product?
The cost of mailing the claim is reimbursed on the basis of the proof of mailing at the time of a successful claim.
To what extent are the products covered by the Manufacturer's warranty?
All products purchased from the store www.obagstore.pl and at the company's showrooms come with a 24-month manufacturer's warranty.
Why does the body have uneven edges?
As you know, the body is made of Plastic XL Extralight®. Due to the nature of the materials (ethylene vinyl acetate and silicone) molding is not precise, as a result of which some products may have slightly sharpened edges and mold residue. This does...
Why does the received product have a different color in reality?
The actual colors of the products may differ slightly from those shown in the images on our website. Often it depends on your monitor/screen settings, as they may vary slightly in each of us. If you want to get a realistic picture - please email us or...
Why did the previous body have a bumped marking on the bottom (interior) of the body ?
Body markings may vary depending on the delivery batches we receive from the Manufacturer in Italy. These markings include the factories where the products were manufactured.
Why was the previous body stiffer, and this one is made of 'foam'?
All bodies (of course, those classic models) are made of XL Extralight® Plastic, and their ''softness'' may vary due to the process of creation and the weight of the materials used.
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