TERMS AND CONDITIONS OF THE ONLINE STORE
OBAGSTORE.EU
TABLE OF CONTENTS:
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. TERMS OF CONCLUDING A SALES AGREEMENT
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
5. COST, WAYS AND TERM OF DELIVERY OF THE PRODUCT
6. PROCEDURE FOR HANDLING COMPLAINTS
7. OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS AND CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
8. RIGHT OF WITHDRAWAL
9. PROVISIONS CONCERNING ENTREPRENEURS
10. PRODUCT REVIEWS
11. ILLEGAL CONTENT AND OTHER CONTENT THAT DOES NOT COMPLY WITH THE TERMS AND CONDITIONS
12. FINAL PROVISIONS
13. MODEL WITHDRAWAL FORM
The online store www.obagstore.pl cares about consumer rights. The consumer may not waive the rights granted to him in the Consumer Rights Act. Contractual provisions less favorable to the consumer than the provisions of the Consumer Rights Act shall be invalid, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any of the rights of consumers under mandatory provisions of law, and any possible doubts should be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and the aforementioned regulations, these regulations shall prevail and shall be applied.
1. GENERAL PROVISIONS
1.1. The online store available at the Internet address www.obagstore.pl is operated by FUHBP RETAIL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Radom (registered office and delivery address: 26/5 Sienkiewicza Street, 26-600 Radom); entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0001224082; the register court where the company's records are kept: District Court Lublin Wschód in Lublin with its seat in Świdnik, VI Economic Department of the National Court Register; share capital in the amount of: PLN 5000; NIP: 948265757; REGON: 544002868; e-mail address: bok@obag.pl, telephone number: 222571414.
1.2 These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed exclusively to consumers or entrepreneurs.
1.3 The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data are processed for the purposes, for the period and based on the grounds and principles indicated in the policy privacy policy published on the website of the Online Store. The privacy policy contains, first of all, the principles concerning the Administrator's processing of personal data in the Online Store, including the grounds, purposes and period of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Use of the Online Store, including making purchases, is voluntary. Likewise, the related provision of personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).
1.4 Definitions:
1.4.1. ACT ON DIGITAL SERVICES, ACT - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (OJ L 277, 27.10.2022, p. 1-102).
1.4.2. BUSINESS DAY - one day from Monday to Friday excluding public holidays.
1.4.3..4.3. REGISTRATION FORM - a form available in the Online Store that allows creating an Account.
1.4.4. ORDER FORM - Electronic Service, interactive form available in the Online Store that allows placing an Order, in particular by adding Products to an electronic shopping cart and determining the terms of the Sales Agreement, including the method of delivery and payment.
1 .4.5..4.5. CUSTOMER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; - who has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.6. CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, Item 93 as amended).
1.4.7. ACCOUNT - Electronic Service, a set of resources in the Service Provider's ICT system, marked with an individual name (login) and password provided by the Customer, in which data provided by the Customer and information about Orders placed by him/her in the Online Store are stored.
1.4.8. NEWSLETTER - Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive from the Service Provider cyclic content of successive editions of the newsletter containing information about Products, news and promotions in the Online Store.
1.4.9 ILLEGAL CONTENT - information that, in itself or by reference to an action, including the sale of Products or the provision of Electronic Services, does not comply with the law of the European Union or with the law of any Member State that complies with the law of the European Union, regardless of the specific subject matter or nature of that law.
1.4.10. GIFT PACKAGING - an additional service provided in addition to the main Product that is the subject of the Sales Agreement.
1.4.11. PRODUCT - a movable item or service available on the Online Store (including, for example, Gift Packing) that is the subject of the Sales Agreement between the Customer and the Seller.
1.4.12. REGULATIONS - these Regulations of the Online Store.
1.4.13. INTERNET SHOP - the Service Provider's online store available at the following Internet address: www.obagstore.pl.
1.4.14. SELLER - FUHBP Retail spółka z ograniczoną odpowiedzialnością with its registered office in Radom (26-610 Radom) at Henryka Sienkiewicza 36 lok. 5, registered in the Register of Entrepreneurs of the National Court Register in the District Court Lublin Wschód in Lublin with its seat in Świdnik, VI Economic Department of the National Court Register under the number 0001224082, NIP: 9482657570, delivery address: Radzanów 54A, 26-807 Radzanów, e-mail address: bok@obag.pl, telephone number: 222571414.
1.4.15. SALE AGREEMENT - (1) an agreement for the sale of a Product (in the case of movables) or (2) an agreement for the performance or provision of a Product (in the case of a service) concluded or entered into between the Customer and the Seller via the Online Store.
1.4.16. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Customer via the Online Store and which is not a Product.
1.4.17. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Customer via the Online Store and which is not a Product. 1.4.18.1.4.17. SERVICER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited capacity to perform legal actions; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; - using or intending to use the Electronic Service.
1.4.18. SERVICE PROVIDER - FUHBP Retail spółka z ograniczoną odpowiedzialnością with its registered office in Radom (26-610 Radom) at Henryka Sienkiewicza 36 lok. 5, registered in the Register of Entrepreneurs of the National Court Register in the District Court Lublin Wschód in Lublin with its seat in Świdnik, VI Economic Department of the National Court Register under the number 0001224082, NIP: 9482657570, delivery address: Radzanów 54A, 26-807 Radzanów, e-mail address: bok@obag.pl, telephone number: 222571414.
1.4.19. CONSUMER RIGHTS ACT, ACT - the Act of May 30, 2014 on consumer rights (Journal of Laws 2014 item 827 as amended)
1.4.20. ORDER - a declaration of will of the Customer made via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.
2. ELECTRONIC SERVICES ON THE INTERNET STORE
2.1. The following Electronic Services are available on the Internet Store: Account, Order Form, Newsletter.
2.1.1. Account - using the Account is possible after the Service Recipient performs a total of two consecutive steps - (1) completing the Registration Form, (2) clicking the "Create Account" field. In the Registration Form, it is necessary for the Service Recipient to provide the following data of the Service Recipient: first name, last name, e-mail address and password. An Account can also be created through the Customer's Facebook and Google accounts. To create an Account using the services indicated in the preceding sentence, the Service Recipient is required to click - respectively - the box: "Log in with Facebook" or "Log in with Google".
2.1.1.1 The Account Electronic Service is provided free of charge for an indefinite period of time. The Customer has the opportunity, at any time and without giving any reason, to remove the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to: bok@obag.pl or in writing to the address: Radzanów 54A, 26-807 Radzanów.
2.1.2. Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. The Order is placed after the Customer completes a total of two consecutive steps - (1) completing the Order Form and (2) clicking the "Orderand pay" box on the Web Store page after completing the Order Form - until this point, there is an opportunity to modify the data entered on your own (for this purpose, follow the messages displayed and information available on the Web Store page). In the Order Form, it is necessary for the Customer to provide the following data concerning the Customer: name and surname/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide company name and Tax Identification Number.
2.1.2.1 The Electronic Order Form Service is provided free of charge and has a one-time nature and terminates at the moment of placing an Order through it or at the moment of earlier termination of placing an Order through it by the Customer.
2.1.3 Newsletter - use of the Newsletter is possible by: (1) checking the appropriate checkbox when creating the Account - as soon as the Account is created, the Customer is subscribed to the Newsletter, (2) checking the appropriate action box in the Account settings - as soon as the action box is clicked, the Customer is subscribed to the Newsletter, (3) ticking the appropriate checkbox when placing an Order via the Order Form - when the Order is placed, the Service Recipient is enrolled in the Newsletter, (4) providing in the "POP-UP" box appearing on the Service Recipient's screen the email address and clicking the " SAVE" box - when the "SAVE" box is clicked, the Service Recipient is enrolled in the Newsletter.
2.1.3.1 The Newsletter Electronic Service is provided free of charge for an indefinite period of time. The Customer has the opportunity, at any time and without giving any reason, to unsubscribe from the Newsletter (Newsletter unsubscribe) by - (1) sending an appropriate request to the Service Provider, in particular via e-mail to: bok@obag.pl or in writing to the address: Radzanów 54A, 26-807 Radzanów, (2) clicking the appropriate action field in the Account settings - as soon as the action field is clicked the Customer is unsubscribed from the Newsletter.
2.2 Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with access to the Internet; (2) access to e-mail; (3) web browser: Mozilla Firefox version 17.0 and above or Internet Explorer version 10.0 and above, Opera version 12.0 and above, Google Chrome version 23.0. and above, Safari version 5.0 and above, Microsoft Edge version 25.10586.0.0 and above; (4) recommended minimum screen resolution: 1024x768; (5) enable in the web browser the ability to save cookies and support Javascript
2.3 The Customer is obliged to use the Online Store in a manner consistent with the law and good morals with a view to respecting the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Client is obliged to enter data in accordance with the facts. The Service Recipient is prohibited from providing unlawful content, including Illegal Content.
2.4. The procedure for complaints relating to Electronic Services is indicated in point. 6. of the Regulations.
3. CONDITIONS FOR CONCLUDING THE SALE AGREEMENT
3.1. The conclusion of the Sale Agreement between the Customer and the Seller shall take place after the Customer places an order using the Order Form in the Online Store in accordance with item. 2.1.2 of the Terms and Conditions.
3.2 The Product price or remuneration for the Product shown on the Online Store website is given in Polish Zloty and includes taxes. The Customer is informed about the total price or remuneration including taxes, and when the nature of the Product does not allow, judging reasonably, to calculate the amount in advance - the manner in which they will be calculated, as well as about the costs of delivery (including fees for transportation, delivery or postal services) and other costs (e.g. Gift Packing services), and when the amount of these fees cannot be determined - about the obligation to pay them, the Customer is informed on the pages of the Online Store, including during the placement of the Order and at the moment of expressing the Customer's will to be bound by the Sales Agreement. In the case of an Agreement for Sale of a Product concluded for an indefinite period of time or including a subscription, the Seller shall specify in the same manner the total price or remuneration including all payments for the billing period, and when the Agreement for Sale provides for a fixed rate - also the total monthly payments.
3. 3. Procedure for concluding an Agreement for Sale on the Online Store by means of the Order Form.
3.3.1. The conclusion of an Agreement for Sale between the Customer and the Seller shall take place after the Customer places an Order on the Online Store in accordance with point. 2.1.2 of the Terms and Conditions.
3.3.2. After placing an Order, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution shall be made by the Seller sending the Customer an appropriate e-mail message to the Customer's e-mail address provided during the placement of the Order, which shall contain at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.
3.4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) making these Terms and Conditions available on the website of the Online Store and (2) sending the Customer the e-mail message referred to in item 3.3.2. of the Terms and Conditions. 3.3.2. of the Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the computer system of the Seller's Online Store.
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Client with the following methods of payment for the Sales Agreement:
4.1.1. Cash payment on delivery upon receipt of the parcel.
4..1.2 Electronic payment, BLIK and payment card payments by Visa, Visa Electron, MasterCard, MasterCard, MasterCard Electronic, Maestro, via Autopay.pl, PayU.pl - possible current payment methods are specified on the Online Store website in the information tab concerning payment methods and on the website http://www.autopay.pl, https://www.payu.pl/.
4.1.2.1. Settlement of electronic payment and payment card transactions is carried out according to the Customer's choice via PayU.pl, Autopay.pl. Electronic payment and payment card transactions are processed by:
4.1.2.1.1. pl - a company Auto Pay S.A. with its registered seat in Sopot (address: ul. Powstańców Warszawy 6, 81-718 Sopot), entered in the Register of Entrepreneurs of the National Court Register under number: 0000320590, registration files kept by the District Court Gdańsk - North in Gdańsk, share capital in the amount of 2,000.000 PLN fully paid up, NIP: 5851351185.
4.1.2.1.2. pl - the company PayU S.A. with its registered seat in Poznań (address: ul. Grunwaldzka 186, 60-166 Poznań), entered in the Register of Entrepreneurs of the National Court Register under number: 0000274399, registration files stored by the District Court Poznań - Nowe Miasto and Wilda in Poznań; share capital in the amount of 7,789,000.00 PLN fully paid up; NIP: 7792308495.
4.1.3. Payment in installment system - payment is made in whole or in part with funds from the credit granted by:
4.1.3.1. the company ALIOR BANK SPÓŁKA AKCYJNA (a company ALIOR BANK SPÓŁKA AKCYJNA based in Warsaw, ul. Łopuszańska, nr 38D, 02-232 Warsaw, share capital PLN 725,216,080.00 (paid in full), registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XIII.Warsaw, XIII Economic Department of the National Court Register under KRS number: 0000305178, NIP: 1070010731, REGON: 141387142).
4.1.4. PayPo deferred payment via PayPo.pl - a service consisting in deferment of the payment deadline.
4.1.4.1 PayPo deferred payment service is provided by PayPo Sp. z o.o. with its registered office in Warsaw (address: 37 Domaniewska St., 02-672 Warsaw), entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000575158 by the District Court for the Capital City of Warsaw, XIII Commercial Department. Warsaw, XIII Economic Department of the National Court Register; with a share capital of PLN 836,600.00, NIP: 5213705997, REGON: 362485126.
4.1.5. Pay Smartney deferred payment via Smartney.pl - a service consisting in deferment of the payment term.
4.1.5.1 Pay Smartney deferred payment service is provided by Smartney Sp. z o.o. based in Warsaw, address: 46 Krakowiaków Street, 02-255 Warsaw, entered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Economic Department of the National Court Register under the KRS number 0000747738, NIP 5272859012, share capital PLN 1,900,000.
4.2 Payment Term:
4.2.1. If the Customer chooses electronic payment or payment card payment, the Customer is obliged to make payment within 7 calendar days from the date of conclusion of the Sales Agreement.
4 .2.2..2.2.2 In case the Customer chooses cash on delivery payment, the Customer shall be obliged to make payment on delivery.
4.2.3 In case the Customer chooses PayPo or Pay Smartney deferred payment, the Customer shall be obliged to make payment to PayPo Sp. z o.o. or Smartney Sp. z o.o. within the period indicated before using the deferred payment service of the payment intermediary.
5. COSTS, METHODS AND DATE OF DELIVERY OF THE PRODUCT
5.1. Delivery of the Product is available in the territory of the Republic of Poland.
5.2. Delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product delivery costs (including transportation, delivery and postal service fees) are indicated to the Client on the pages of the Online Shop in the information tab concerning delivery costs and during Order placement, including at the moment of expressing the Client's will to be bound by the Sales Agreement.
5..3 The Seller provides the Client with the following methods of delivery of the Product:
5.3.1 Courier delivery, cash on delivery.
5.4 The Product delivery period to the Client is up to 7 Business Days, unless a shorter period is specified in the Product description or during the Order placement process. In the case of Products with different delivery terms, the delivery term is the longest term specified, which, however, cannot exceed 7 Business Days. The beginning of the Product delivery period to the Customer is calculated as follows:
5.4.1. In case the Customer chooses electronic or credit card payment method - from the date of crediting the Seller's bank account or settlement account.
5.4.2. In case the Customer chooses cash on delivery payment method - from the date of concluding the Sales Agreement.
5.4.3..4.3 In the case of selection by the Customer of a method of payment in the installment system or deferred payment - from the date of notification to the Seller by the lender of the conclusion of a credit agreement with the Customer, but no later than from the date of crediting the Seller's bank account with the funds from the credit granted to the Customer.
5.5 In accordance with Section. 8.9.1 (1) of the Terms and Conditions, if the Order includes the Gift Packing service, the Customer who is a consumer is not entitled to withdraw from the contract with regard to this service (i.e. receive a refund of the Gift Packing price), if the Seller has performed the service in full with the express and prior consent of the consumer, who was informed before the performance that after the Seller's performance he will lose the right to withdraw from the contract, and accepted it.
6. PROCEDURE FOR CONSIDERATION OF COMPLAINTS
6.1 This Section 6 of the Terms and Conditions defines the procedure for processing complaints common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services and other complaints related to the operation of the Seller or the Online Store.
6.2. in the case of Products described as used or incomplete, the Seller shall not be liable for the lack of conformity of the Product with the contract in terms of, quantity, durability, safety, packaging, accessories and instructions, which the Customer who is a consumer could reasonably expect, if the Customer who is a consumer, at the latest at the time of the conclusion of the contract, was clearly informed that a specific feature of the Product deviates from the above-mentioned requirements of conformity with the contract and expressly and separately accepted the lack of a specific feature of the Product.
6.3 The basis and scope of liability are set forth in generally applicable laws, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204 as amended).
6.3.1 The detailed provisions concerning the complaint of a Product - a movable item - purchased by the Customer on the basis of a Sales Agreement concluded with the Seller until December 31, 2022 are defined by the provisions of the Civil Code in the wording in force until December 31, 2022, in particular Articles 556-576 of the Civil Code. These provisions determine, in particular, the basis and scope of the Seller's liability to the Customer if the sold Product has a physical or legal defect (warranty). The Seller is obliged to provide the Customer with a Product without defects. Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty for the Product purchased in accordance with the preceding sentence towards the Customer who is not a consumer is excluded. .
6.3.2 Detailed provisions concerning the complaint of a Product - a movable item (including a movable item with digital elements), excluding, however, a movable item that serves only as a carrier of digital content - purchased by the Customer on the basis of a Sales Agreement concluded with the Seller as of January 1, 2023 are set forth in the provisions of the Consumer Rights Act in the wording in force as of January 1, 2023, in particular Articles 43a - 43g of the Consumer Rights Act. These provisions determine, in particular, the basis and scope of the Seller's liability to the consumer, in the event of non-compliance of the Product with the Sales Agreement.
6.3.3 Detailed provisions concerning complaints about a Product - digital content or service or a movable thing that serves solely as a carrier of digital content - purchased by the Customer on the basis of a Sales Agreement concluded with the Seller as of January 1, 2023, or before that date, if the delivery of such Product was to take place or took place after that date, are set forth in the provisions of the Consumer Rights Act as in effect as of January 1, 2023, in particular Articles 43h - 43q of the Consumer Rights Act. These provisions determine, in particular, the basis and scope of the Seller's liability towards the consumer, if the Product is not in compliance with the Sales Agreement.
6.4. A complaint may be made, for example:
6.4.1. in writing to the address: Radzanów 54A, 26-807 Radzanów;
6.4.2. in electronic form via e-mail to: bok@obag.pl or via the Seller's RMA system;
6.4.3. in electronic form via the form available at: https://systemrma.pl/reklamacje-beta/public/client/fuhbp/pages/logowanie/.
6.5. Sending or returning the Product within the scope of the complaint may be done to the address: Radzanów 54A, 26-807 Radzanów.
6.6. It is recommended to provide in the description of the complaint: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the irregularity or non-conformity with the contract; (2) the demand for the manner of bringing the Product into conformity with the contract or the statement of price reduction or withdrawal from the contract or other claim; and (3) contact details of the complainant - this will facilitate and speed up the processing of the complaint. The requirements specified in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.
6.7 If the contact details provided by the complainant change during the processing of the complaint, the complainant is obliged to notify the Seller.
6.8 The complaint may be accompanied by evidence (e.g. photos, documents or Product) related to the subject of the complaint by the complainant. The Seller may also ask the complainant to provide additional information or send evidence (e.g. photos), if this will facilitate and expedite consideration of the complaint by the Seller.
6.9 The Seller shall respond to the complaint immediately, but no later than within 14 calendar days of receipt.
6.10. the provisions of sections 6.2, 6.3.2. and 6.3.3. of the Terms and Conditions concerning the consumer shall also apply to the Customer who is a natural person concluding an agreement directly related to his/her business activity, when it follows from the content of this agreement that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
7. OUT-CURRENT WAYS OF CLAIMS AND RECEIVING CLAIMS, AND RULES FOR ACCESS TO THESE PROCEDURES
7.1. Detailed information on the possibility for a Customer who is a consumer to useout-of-court ways of handling complaints and pursuing claims, and rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
7.2 There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warsaw), whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court resolution of consumer disputes.
7.3 The consumer has the following examples of out-of-court methods of dealing with complaints and claims: (1) an application for dispute resolution to a permanent amicable consumer court (for more information, see: http://www.spsk.wiih.org.pl/); (2) an application for out-of-court dispute resolution to a provincial inspector of the Commercial Inspection (for more information, see the website of the inspector with jurisdiction over the Seller's place of business); and (3) the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers). Advice is provided, among other things, by e-mail at porady@dlakonsumentow.pl and at the consumer hotline number 801 440 220 (hotline open on Business Days, from 8:00 a.m. to 6:00 p.m., call charge at the operator's tariff).
8 RIGHT TO WITHDRAW FROM THE AGREEMENT
8.1 A consumer who has concluded a remote agreement may withdraw from the agreement within 90 calendar days without stating a reason and without incurring costs, except for the costs specified in sec. 8.8 of the Regulations. To meet the deadline it is sufficient to send the statement before its expiration. The declaration of withdrawal from the contract may be made, for example:
8.1.1. in writing to the address: Radzanów 54A, 26-807 Radzanów;
8.1.2. in electronic form via e-mail to: bok@obag.pl or via the Seller's RMA system;
8.1.3. in electronic form via the form available in the Account;
8.1.4. in electronic form via the form available at: https://www.obagstore.pl/returns/guest/new
8.2. Return of the Product - movables (including movables with digital elements) within the withdrawal from the contract may be made to the address: Radzanów 54A, 26-807 Radzanów.
8.3. A sample form for withdrawal from the contract is included in Appendix No. 2 to the Consumer Rights Act and is additionally available in sec. 13 of the Regulations. The consumer may use the sample form, but it is not mandatory.
8.4. The period for withdrawal from the contract begins:
8.4.1. for the contract in the performance of which the Seller delivers the Product, being obliged to transfer its ownership - from taking possession of the Product by the consumer or a third person indicated by him/her other than the carrier, and in the case of a contract that: (1) includes multiple Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) consists of regular delivery of Products for a specified period - from taking possession of the first Product;
8.4.2. for other contracts - from the date of conclusion of the contract.
8.5. In the case of withdrawal from a contract concluded at a distance, the contract is considered not concluded.
8.6 Products - movables, including movables with digital elements:
8.6.1. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product - movables, including movables with digital elements (except for additional costs resulting from the method of delivery chosen by the consumer other than the cheapest ordinary delivery method available in the Online Store). The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for the consumer. In the case of Products - movable items (including movable items with digital elements) - if the Seller has not offered to collect the Product from the consumer itself, the Seller may withhold reimbursement of payments received from the consumer until it receives the Product back or the consumer provides proof of its return, whichever event occurs first.
8.6.2 In the case of Products - movable items (including movable items with digital elements) - the consumer is obliged to return the Product to the Seller immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, or give it to a person authorized by the Seller for collection, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to return the Product before its expiration.
8.6.3 The Consumer shall be liable for any diminution in the value of the Product - a movable item (including a movable item with digital elements) - resulting from its use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
8.7 Products - digital content or digital services:
8.7.1 In the case of withdrawal from the contract for the provision of a Product - digital content or digital service - the Seller, from the date of receipt of the consumer's statement of withdrawal from the contract, may not use content other than personal data provided or created by the consumer during the use of the Product - digital content or digital service - provided by the Seller, except for content that: (1) are useful only in connection with the digital content or digital service that was the subject of the contract; (2) relate exclusively to the consumer's activity during the use of the digital content or digital service provided by the Seller; (3) have been combined by the trader with other data and cannot be separated from them or can be separated only with the expenditure of disproportionate efforts; (4) have been produced by the consumer jointly with other consumers who can still use them. Except for the cases referred to in (1)-(3,) above, the Seller shall, at the request of the consumer, make available to the consumer content other than personal data that was provided or created by the consumer in the course of using the digital content or digital service provided by the Seller. In the event of withdrawal from the contract, the Seller may prevent the consumer from further use of the digital content or digital service, in particular by preventing the consumer from accessing the digital content or digital service or blocking the user account, which shall not affect the consumer's rights referred to in the preceding sentence. The consumer shall have the right to recover the digital content from the Seller free of charge, without hindrance from the Seller, within a reasonable period of time and in a commonly used machine-readable format.
8.7.2 In the event of withdrawal from the contract for the provision of the Product - digital content or digital service, the consumer shall be obliged to stop using such digital content or digital service and making it available to third parties.
8.8 Possible costs associated with withdrawal by the consumer from the contract, which the consumer is obliged to bear:
8.8.1. In the case of Products - movable items (including movable items with digital elements) - if the consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available on the Online Store, the Seller is not obliged to reimburse the consumer for the additional costs incurred by the consumer.
8.8.2 In the case of Products - movable items (including movable items with digital elements) - the consumer shall bear the direct costs of returning the Product.
8.8.3 In the case of a Product - service, the performance of which - at the express request of the consumer - began before the expiration of the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the fulfilled performance.
8.9 The right of withdrawal from a contract concluded remotely does not apply to the consumer with respect to contracts:
8.9.1. (1) for the provision of services for which the consumer is obliged to pay the price, if the Seller has performed the service in full with the express and prior consent of the consumer, who has been informed before the start of the service that after the performance by the Seller he will lose the right to withdraw from the contract, and has accepted it; (2) in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the expiry of the deadline for withdrawal from the contract; (3) in which the subject of performance is a Product - a movable thing (including a movable thing with digital elements) - non-refabricated, manufactured to the consumer's specifications or serving to meet his individualized needs; (4) in which the subject of performance is a Product - a movable thing (including a movable thing with digital elements) - subject to rapid deterioration or having a short shelf life; (5) in which the subject of the performance is a Product - a movable thing (including a movable thing with digital elements) - delivered in sealed packaging which cannot be returned after opening for health or hygienic reasons, if the packaging has been opened after delivery; (6) in which the subject of performance are Products - movables (including movables with digital elements) - which after delivery, due to their nature, are inseparably combined with other movables, including movables with digital elements; (7) in which the subject of performance are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the Seller provides in addition other services than those requested by the consumer, or provides Products - movable items (including movable items with digital elements) -,other than spare parts necessary for the performance of repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or Products; (9) in which the subject of performance are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; (10) for the supply of newspapers, periodicals or magazines, except for a subscription contract; (11) concluded by means of a public auction; (12) for the provision of services in the field of accommodation, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service; (13) for the provision of digital content not delivered on a tangible medium, for which the consumer is obliged to pay the price, if the Seller has begun performance with the express and prior consent of the consumer, who has been informed before the start of the performance that after the performance by the Seller he will lose the right of withdrawal from the contract, and has accepted it, and the Seller has provided the consumer with the confirmation referred to in Art. 15 (1) and (2) or Article 21 (1) of the Consumer Rights Act; (14) for the provision of services for which the consumer is obliged to pay the price in the case of which the consumer has expressly requested the Seller to come to him for repair, and the service has already been fully performed with the express and prior consent of the consumer.
8.10 The provisions contained in this Section 8 of the Terms and Conditions concerning the consumer shall apply from January 1, 2021 and for contracts concluded from that date also to the Service Recipient or the Customer who is a natural person concluding a contract directly related to his/her business activity, when it follows from the content of the contract that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
9 PROVISIONS APPLICABLE TO CUSTOMERS
9.1 This Section 9 of the Terms and Conditions and all provisions contained herein are addressed to and thus binding only on the Customer or Customer who is not a consumer, and as of January 1, 2021. and for contracts concluded from that date, not being also a natural person who enters into a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
9.2 The Seller shall have the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer against the Seller.
9.3. The Seller's liability under warranty for the Product or lack of compliance of the Product with the Sales Agreement shall be excluded.
9.4 The Seller shall respond to the complaint within 30 calendar days from the date of its receipt.
9.5. The Seller has the right to limit the available payment methods, including requiring prepayment in full or in part and regardless of the payment method selected by the Client and the fact of concluding a Sales Agreement.
9.6 The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating the reasons by sending an appropriate statement to the Customer.
9.7 The Service Provider's/Seller's liability to the Customer/Client, regardless of its legal basis, is limited - both as a single claim and for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, but no more than one thousand zlotys. The limitation of the amount referred to in the preceding sentence shall apply to all claims made by the Customer/Client against the Service Provider/Seller, including in the absence of a Sales Agreement or unrelated to a Sales Agreement. The Service Provider/Seller shall be liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits. The Seller shall also not be liable for any delay in transportation of the shipment.
9.8 Any disputes arising between the Seller/Service Provider and the Customer/Customer shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.
10. OPINIONS ABOUT PRODUCTS
10.1 The Seller allows the issuance of and access to opinions about Products and the Online Store under the terms of this section of the Terms and Conditions.
10.2 Issuing an opinion is possible after using the form allowing to add an opinion about the Product or the Online Store. This form may be (1) made available directly on the website of the Online Store (including by means of an external widget); (2) may be made available by means of an individual link received by the Customer after the purchase to the e-mail address provided by the Customer; or (3) may be made available by means of a general link to the opinion form. When adding an opinion, the Customer may also add a graphic rating or photo of the Product - if such an option is available in the opinion form.
10.3 The Seller allows the issuance of two types of opinions - opinions marked as "Verified Opinion" and opinions marked as "Unverified Opinion".
10.4. "Verified Opinion" is an opinion regarding the Product purchased by the opinion-giver in the Seller's Online Store or the performance of the Sales Agreement concluded by him with the Seller in the Online Store and the Online Store itself. The opinion can be issued in accordance with the procedure indicated in the Terms and Conditions only by an opinionator who actually made a purchase in the Online Store and it is marked as "Verified Opinion". Verified Opinions are verified by the Seller as to whether the opinionator actually made a purchase in the Online Store in accordance with the procedure indicated in the Terms and Conditions.
10.5 "Unverified Opinion" is an opinion issued by an opinionator regarding a product in the Seller's Online Store or the Online Store. This opinion may be issued in accordance with the procedure indicated in the Regulations both by an opinionator who has made a purchase in the Online Store and by an opinionator who has not made a purchase in the Online Store and it is marked as "Unverified Opinion". Unverified opinions are not verified by the Seller as to whether the opinionator has actually made a purchase from the Online Store.
10.6 The Seller shall ensure that published opinions marked as "Verified Opinion" come from opinionators who have actually purchased the Product from the Online Store or are actually Online Store Customers. To this end, the Seller shall take the following measures to verify that these opinions come from its actual Customers:
10.6.1 The publication of an opinion issued by means of a form available directly on the website of the Online Store requires prior verification by the Seller. Verification consists in checking the compliance of the opinion with the Terms and Conditions, in particular checking whether the person giving an opinion is a Customer of the Online Store - in this case the Seller checks whether the person has made a purchase at the Online Store, and in the case of an opinion on a Product, additionally checks whether he/she has purchased the reviewed Product. Verification takes place without undue delay.
10.6.2. The Seller sends its Customers (including through an external service collecting opinions with which it cooperates) an individual link to the e-mail address provided by the Customer at the time of purchase - in this way, access to the opinion form is granted only to the Customer who purchased the Product from the Online Store.
10.7 In the case of opinions marked as "Unverified Opinion", the Seller does not verify or has no possibility of verifying them in terms of whether the opinionator actually made a purchase at the Online Store - unverified opinions are issued using the opinion form or a general link to the opinion form and may contain opinions of both persons who made a purchase at the Online Store and persons who did not make a purchase at the Online Store.
10.8. the Seller indicates that some opinions may be added as part of the Seller's paid cooperation with the opinionator - in such case, these opinions are additionally marked as "Sponsored Opinion".
10.9. the Seller indicates that only Verified Opinions are taken into account for calculating the average rating for a given Product or Online Store visible next to a given Product or on the Online Store page.
10..10. In case of doubts of the Seller or objections directed to the Seller by other Customers or third parties, whether a given opinion comes from a Customer or whether a given Customer has bought a given Product, the Seller reserves the right to contact the author of the opinion in order to clarify and confirm that he or she is in fact a Customer of the Online Store or has purchased the Product under review.
10..11. Adding opinions by Clients may not be used for illegal activities, in particular, for activities constituting an act of unfair competition, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties. When adding an opinion, the Client is obliged to act in accordance with the law, these Terms and Conditions and good morals.
10.12. Opinions may be made available directly on the Online Store website (e.g. next to a given Product) or in an external opinion-gathering service with which the Seller cooperates and to which it links on the Online Store website (including through an external widget placed on the Online Store website).
10.13. Any comments, appeals against the verification of opinions, or objections as to whether a given opinion comes from the Customer or whether a given Customer bought a given Product may be submitted in a manner analogous to the complaint procedure indicated in Section 6 of the Terms and Conditions.
10.14. The Seller does not post or have another person post false opinions or recommendations of Customers, and does not distort opinions or recommendations of Customers in order to promote their Products. The Seller provides both positive and negative opinions.
11. ILLEGAL CONTENTS AND OTHER CONTENTS NOT CONFORMING TO THE REGULATIONS
11.1 This section of the Regulations contains provisions under the Digital Services Act as it relates to the Online Store and the Service Provider. The Customer, as a rule, is not obliged to provide content when using the Online Store, unless the Regulations require certain data (e.g., data for placing an Order). The Service Recipient may be able to add opinions or comments in the Online Store using tools provided by the Service Provider for this purpose. In any case of providing content by the Client, the Client is obliged to comply with the rules contained in the Regulations.
11.2 CONTACT POINT - The Service Provider designates the email address bok@obag.pl as a single point of contact. The point of contact shall enable direct communication of the Service Provider with the authorities of the Member States, the European Commission and the Digital Services Council, and at the same time shall enable the recipients of the service (including the Service Recipients) to communicate directly, quickly and in a friendly manner with the Service Provider electronically, for the purpose of application of the Digital Services Act. The Service Provider shall indicate the Polish language as well as the English language for communication with its point of contact.
11.3 Procedure for reporting Illegal Content and acting in accordance with Article 16 of the Digital Services Act:
11.3.1 Any person or any entity may report to the Service Provider at the email address bok@obag.pl the presence of certain information that the person or entity considers to be Illegal Content.
11.3.2 The report shall be sufficiently precise and adequately justified. To this end, Service Provider shall allow and facilitate submissions to the email address provided above that contain all of the following: (1) a sufficiently substantiated explanation of the reasons why the person or entity alleges that the reported information constitutes Illegal Content; (2) a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where applicable, additional information to identify the Illegal Content, as appropriate to the type of content and the specific type of service; (3) the name and email address of the person or entity making the report, except for a report concerning information deemed to be related to one of the offenses referred to in Art. 3-7 of Directive 2011/93/EU; and (4) a statement confirming the bona fide belief of the person or entity making the notification that the information and allegations contained therein are correct and complete.
11.3.3 The notification referred to above shall be deemed to give rise to actual knowledge or knowledge for the purposes of Article 6 of the Digital Services Act with respect to the information to which it relates if it enables the Service Provider acting with due diligence to ascertain, without detailed legal analysis, the illegal nature of the activity or information in question.
11.3.4 If the notification contains electronic contact information of the person or entity making the notification, the Service Provider shall, without undue delay, send such person or entity an acknowledgement of receipt of the notification. The Service Provider shall also notify such person or such entity without undue delay of its decision with respect to the information to which the notification relates, providing information on how to appeal the decision.
11.3.5 The Service Provider shall consider all notifications it receives under the mechanism referred to above and make decisions with respect to the information to which the notification relates in a timely, non-arbitrary and objective manner and with due diligence. If the Service Provider uses automated means for the purpose of such consideration or decision-making, it shall include information on this subject in the notification referred to in the preceding paragraph.
11.4 Information on restrictions that the Service Provider imposes in connection with the use of the Online Store, with respect to information provided by the Service Recipients:
11.4.1 The Service Recipient shall be bound by the following rules when providing any content within the Online Store:
11.4.1.1. the obligation to use the Online Store, including to post content (e.g. as part of opinions or comments), in accordance with its purpose, these Regulations and in a manner consistent with the law and good morals, with due regard to respect for the personal rights and copyrights and intellectual property rights of the Service Provider and third parties;
11.4.1.2. the obligation to enter content that is consistent with the facts and in a manner that is not misleading;
11.4.1.3. the prohibition on providing unlawful content, including the prohibition on providing Illegal Content;
11.4.1.4. the prohibition on sending unsolicited commercial information (spam) via the Online Store;
11.4.1.5. prohibition of providing content that violates generally accepted rules of netiquette, including content that is vulgar or offensive;
11.4.1.6. The obligation to have, where necessary, all required rights and permissions to provide such content on the pages of the Online Store, in particular copyright or required licenses, permissions and consents for their use, distribution, sharing, or publication, especially the right to publish and distribute in the Online Store and the right to use and distribute the image or personal data in the case of content that includes the image or personal data of third parties.
11 11..4.1.7. the obligation to use the Online Store in a manner that does not pose a security risk to the Service Provider's ICT system, the Online Store or third parties.
11.4.2. The Service Provider reserves the right to moderate the content provided by the Service Recipients to the Online Store website. Moderation shall be carried out in good faith and with due diligence and on the Service Provider's own initiative or upon notification received in order to detect, identify and remove Illegal Content or other content that does not comply with the Terms and Conditions or to prevent access to it or to take the necessary measures to comply with the requirements of European Union law and national law compatible with European Union law, including the requirements set forth in the Digital Services Act, or the requirements contained in the Terms and Conditions.
11.4.3 The moderation process may be performed manually by a human being or may rely on automated or semi-automated tools to facilitate the Service Provider's identification of Illegal Content or other content that does not comply with the Terms of Service. Once such content has been identified, the Service Provider shall make a decision as to whether to remove or disable access to the content or otherwise limit its visibility or take such other action as it deems necessary (e.g., contacting the Client to clarify objections and amend the content). The Service Provider shall inform the Service Recipient who provided the content in a clear and easily understandable manner (if it has his contact information) of its decision, the reasons for the decision, and the options available to appeal the decision.
11.4.4 In exercising its rights and obligations under the Digital Services Act, the Service Provider shall act with due diligence, in an objective and proportionate manner and with due regard to the rights and legitimate interests of all parties involved, including the recipients of the service, in particular taking into account the rights enshrined in the Charter of Fundamental Rights of the European Union, such as freedom of expression, freedom and pluralism of the media and other fundamental rights and freedoms.
11.5 Any comments, complaints, complaints, appeals or objections regarding decisions or other actions or lack of action taken by the Service Provider on the basis of a notification received or a decision of the Service Provider made in accordance with the provisions of these Regulations may be submitted in a procedure analogous to the complaint procedure indicated in Section 6 of the Regulations. The use of this procedure is free of charge and allows the submission of complaints electronically to the e-mail address provided. The use of the procedure for filing and processing complaints shall be without prejudice to the right of the person or entity in question to initiate proceedings before a court of law and shall not affect his/her other rights.
11.6 The Service Provider shall consider all comments, complaints, claims, appeals or objections to decisions or other actions or inaction taken by the Service Provider on the basis of the notification received or decision taken in a timely, non-discriminatory, objective and non-arbitrary manner. If the complaint or other notification contains sufficient reasons for the Service Provider to conclude that its decision not to take action in response to the notification is unjustified or that the information complained of is not illegal and in violation of the Regulations, or contains information indicating that the complainant's action does not justify the measure taken, the Service Provider shall, without undue delay, rescind or modify its decision as to whether to remove or prevent access to the content or otherwise restrict its visibility, or take such other action as it deems necessary.
11.7 Service Recipients, persons or entities who have reported Illegal Content and to whom the Service Provider's decisions regarding Illegal Content or content that does not comply with the Terms of Service are addressed, shall have the right to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator of the Member State to resolve disputes regarding such decisions, including with respect to complaints that have not been resolved through the Service Provider's internal complaint handling system.
12. FINAL PROVISIONS
12.1 Contracts concluded through the Online Store are concluded in the Polish language.
12..2 Change of Terms and Conditions:
12.2.1. The Service Provider reserves the right to amend these Regulations for important reasons, namely: changes in the law; changes in the methods or dates of payment or delivery, being subject to legal or regulatory obligations; changes in the scope or form of the Electronic Services provided; addition of new Electronic Services; the need to counteract unforeseen and imminent threats related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers from fraud, malware, spam, data breaches or other cyber security threats - to the extent that these changes affect the implementation of the provisions of these Regulations.
12.2.2. Notice of proposed changes shall be sent at least 15 days in advance of the effective date of such changes, provided that a change may be made without observance of the 15-day notice period in the event that the Service Provider: (1) is subject to a legal or regulatory obligation under which it is required to amend its Terms and Conditions in a manner that prevents it from complying with the 15-day notice period; or (2) needs to amend its Terms and Conditions on an exceptional basis to address an unforeseen and imminent threat related to the protection of the Online Store, including the Electronic Services and Service Recipients/Customers from fraud, malware, spam, data breaches or other cyber security threats. In the last two cases referred to in the preceding sentence, the implementation of changes shall be effective immediately, unless a longer implementation period is possible or necessary, which shall be notified by the Service Provider in each case.
12.2.3 In the case of contracts of a continuous nature (e.g., provision of Electronic Services - Account), the Customer shall have the right to terminate the contract with the Service Provider before the expiration of the notification period for the proposed changes. Such termination shall become effective within 15 days of receipt of the notice. In the case of a continuous contract, the amended Terms and Conditions shall be binding on the Service Recipient if he has been properly notified of the changes in accordance with the notification period prior to their implementation and has not terminated the contract during this period. In addition, at any time after receiving notification of the changes, the Service Recipient may accept the changes being made and thus waive the continuation of the notification period. In the case of conclusion of an agreement of a different nature than continuous contracts, the changes to the Terms and Conditions will not in any way affect the rights acquired by the Customer prior to the effective date of the changes to the Terms and Conditions, in particular, the changes to the Terms and Conditions will not affect the Orders already placed or submitted and the Sales Agreements concluded, executed or performed.
12.2.4. In the event that the change to the Terms and Conditions would result in the introduction of any new fees or an increase in current fees, the consumer has the right to withdraw from the agreement.
12.3. In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; the Act on Provision of Electronic Services of 18 July 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); the Act on Consumer Rights; and other relevant provisions of generally applicable law.
13. MODEL WITHDRAWAL FORM
(APPENDIX NUMBER 2 TO THE CONSUMER RIGHTS ACT)
Model withdrawal form
(this form should be completed and sent back only if you wish to withdraw from the contract)
- Addressee:
FUHP Retail
Radzanów 54A, 26-807 Radzanów
obagstore.pl
bok@obag.pl
- I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following goods(*) the contract for delivery of the following goods(*) the contract for workmanship of the following goods(*)/the provision of the following service(*)
- Date of conclusion of the contract(*)/receipt(*)
- First and last name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if the form is sent on paper)
- Date
(*) Delete as appropriate.
