FAQ

We do not conduct exchanges in stationary stores for products purchased online. Products purchased from our online store www.obagstore.eu should be returned directly to the address: Radzanów 54A, 26-807 Radzanów, Poland. 

If you return products from your order, the cost and choice of how to deliver the package to us is up to you. In case of withdrawal from the contract, we will return all payments received from you, i.e. the equivalent of the returned products and the cost of delivery, if any. You make the return at your expense.

Return of articles can be made within 30 days after receipt of shipment. In case of return, the shipping costs are paid by the customer. The products should not bear traces of use. You can try them on as you would in a stationary store, but be careful not to remove the tags or damage the products. If there are traces of use or damage to the product, the return will be accepted, but the cost of reducing the value of the product will be charged to you.

You will find the return form on the website under "Returns"  https://obagstore.eu/en/returns-o-bag.

O clock watches-and the parts that go into them-are NOT covered under warranty in the following cases:

• improper exposure to sunlight or heat,

• damage to the dial and movement of the watch caused by water getting inside the mechanism,

• minor scratches and damage on the sides of the silicone strap,

• damage near the passage of the watch dial through the hole in the strap bezel, scratches on the dial (all watches initially have a protective film),

• misuse of the watch or damage caused by the user,

• general wear and tear of the strap or dial,

• battery wear.

Obag bodies - are NOT covered under warranty in the following cases:

• improper use,

• improper storage,

• discoloration from other products,

• excessive exposure to sunlight, heat or water,

• deformation of the main part of the "Body",

• defects and mechanical and chemical damage caused by the user,

• general wear and tear of any part resulting from daily use (as intended)

All products purchased after 01.01.2023 in the store www.obagstore.eu and in the company's stationary showrooms have a 24-month manufacturer's warranty.

For an online active card: 

1. Add the selected products to the shopping cart,

2. go to the shopping cart,

3. enter the received code in the space: " Add discount code ",

4.After entering the code, click the "Apply" box,

5. then follow the instructions on the page as you would when placing a standard order.

For stationary active kata, contact our Customer Service:

- ciao@obagstore.eu

The gift card is valid for 24 months after issuance. Please note that the card can be used once.

Once we process your order, you will receive an email from Us with a link to track your shipment. 

Shipments are sent via DPD courier service. We also have a parcel delivery option.

We ship orders within 24-48h and usually the next business day after the order is processed, the courier shows up with the shipment at the address indicated. 

Currently, we do not have a Saturday delivery option. 

We are available for you from Monday to Friday from 08:00 - 16:00.

If you have questions, please feel free to contact our Customer Service:

1.Write directly to e-mail address : bok@obagstore.pl,

2.Call us at 222 571 414, Our hotline is open from Monday to Friday (08-16),

3.Write to Us on Chat, order a call, leave a message.

4.Contact us via WhatsApp -> https://wa.me/507161680

Shipping costs of purchased products:

Order with a value of up to 300 PLN:

• Online payment: 10 PLN 
• Cash on delivery: 15 PLN 

Order with a value of over 300 PLN:

• free shipping (regardless of the chosen payment method)

We do not offer payment by traditional transfer. In orders paid by traditional transfer, products do not reserve. The information that a traditional transfer was made by you unfortunately does not flow to us, which means that we are unable to process your order.

Want to give an O bag as an elegant gift?

For 20 PLN, we'll gift-wrap it for you – ready to give!

Remember that your body loves:

• soapy water and long baths
• wet wipes
• dish liquid
• surface cleaning lotions (without particles inside)
• spray or wipes for cleaning the car cockpit.

While the Obag body is waterproof, you can't wash the body in the washing machine or dry it in the dryer. For more care tips, click on the following link:

https://www.obagstore.pl/blog/pielegnacja/

Take care of leather handles with natural leather cleaners, refresh other handles with the help of water and soap.

Ropes can be cleaned in lukewarm water with soap without immersing the metal threads. Washing in a washing machine will result in damage to the metal ends. We do not recommend this method.

Inner canvas bags, artificial fur bands and wool - in order to maintain their state of perfect fit with the rest of the O bag accessories, it is necessary to avoid any action that could lead to shrinkage of the material. Mechanical washing of the inner canvas bag and ornaments is therefore inadvisable. Hand washing is recommended, using commonly available fabric cleaners.   

Since the straps are made of silicone, dust may settle on them, and they may wear dirt resulting from normal use. . They can be cleaned by wiping them with a damp cloth or washing them in water, after switching off the mechanism. The mechanisms, on the other hand, should be cleaned with a slightly damp cloth.

With an account you have the ability to view your current and completed orders. You can log in to the store at any time, just click on the Login or My Account

- links, which are located in the header of each store page. To log in you will need the e-mail address and password you provided during registration.

-After logging in, you will be able to, among other things:

-Faster order products from our offer.

-Monitor the status of your orders on an ongoing basis -Review your purchase history

-Make changes to the data assigned to your account

-Change your access password

-Keep a book of addresses (useful when you are ordering for a family member or your friends!).

In your Account Panel, you can view your recent activity and update your account information.

Dear all, the time of promotional actions and seasonal sales is a period when our Online store is very popular. As a result, there may be temporary technical problems and difficult contact with Customer Service. We are very sorry for any inconvenience and ask for your patience as we make every effort to make effective improvements to the operation of the site.

We are extremely sorry that your attempt to contact our Customer Service is unsuccessful.  The time of promotional campaigns and sales is a period when there is an increased number of email requests, chats and phone calls. We work hard to provide comprehensive and satisfactory answers to all requests. While we make every effort to resolve requests as quickly as possible, the response time or waiting time on the hotline may be extended. We apologize for any inconvenience. We ask for a moment of patience and understanding - we will not leave anyone without an answer.

When trying to add products to your shopping cart, you may encounter a small challenge. During the hectic promotional period, our online store is experiencing a real siege! This may cause temporary delays, but don't worry - your chosen product will find its place in the shopping cart. Just give us a moment and you will see the green light confirming success. Thanks for your patience. 

Customer Service does not have information regarding the timing and composition of future deliveries. All deliveries are dependent on our Italian Manufacturer.  Under the circumstances, we encourage you to click "Notify me of availability". You will receive an email notification when the product arrives in our stock.

The gift card is valid for 24 months from the date of purchase.

The customer receives a document confirming the purchase in the form of a debit note, on which the amount and characteristics of the card are indicated.

When purchases on Our website are finalized with the gift card received, a purchase document in the form of a receipt or sales invoice is created.

The gift card is used as a form of payment, so you can also use the discount code of your choice when using it.