Dear all, the time of promotional actions and seasonal sales is a period when our Online store is very popular. As a result, there may be temporary technical problems and difficult contact with Customer Service. We are very sorry for any inconvenience...

We are extremely sorry that your attempt to contact our Customer Service is unsuccessful.  The time of promotional campaigns and sales is a period when there is an increased number of email requests, chats and phone calls. We work hard to provide...

When trying to add products to your shopping cart, you may encounter a small challenge. During the hectic promotional period, our online store is experiencing a real siege! This may cause temporary delays, but don't worry - your chosen product will find...

Customer Service does not have information regarding the timing and composition of future deliveries. All deliveries are dependent on our Italian Manufacturer.  Under the circumstances, we encourage you to click "Notify me of availability". You ...

Unfortunately, once an order is placed, it is not possible to edit it (add products to the order, or delete them). Customer Service also does not have the ability to modify your order. In this situation, we can only offer you to cancel your current order...

In case of failure of PayU payment, products from the order do not reserve. This information, is given when placing an order. Unfortunately, PayU does not offer re-payment, and the placed order is no longer effective. In this situation, please place ...

Dear customers, we would like to remind you that adding a product to your shopping cart does not mean you have reserved it. The product you wanted to purchase was probably very popular and has already been sold out. If someone decides to realize and ...

For logistical reasons, we do not have the ability to combine orders. Our Customer Service does not have also possibility to modify orders.

During promotional campaigns, the online store is visited by many customers at the same time, which slightly slows down the website. We are making every effort to fix any inconvenience on an ongoing basis. We apologize for any inconvenience and ask for...

Information on product availability in Obag.store showrooms is disabled during promotional periods. Products sell out very quickly and information on the number of items could not match the actual state in the showrooms.

During the promotion, the lead time is extended to 3 business days due to the increased volume.

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