O clock watches-and the parts that go into them-are NOT covered under warranty in the following cases:

• improper exposure to sunlight or heat,

• damage to the dial and movement of the watch caused by water getting inside the mechanism,

• minor scratches and damage on the sides of the silicone strap,

• damage near the passage of the watch dial through the hole in the strap bezel, scratches on the dial (all watches initially have a protective film),

• misuse of the watch or damage caused by the user,

• general wear and tear of the strap or dial,

• battery wear.

Obag bodies - are NOT covered under warranty in the following cases:

• improper use,

• improper storage,

• discoloration from other products,

• excessive exposure to sunlight, heat or water,

• deformation of the main part of the "Body",

• defects and mechanical and chemical damage caused by the user,

• general wear and tear of any part resulting from daily use (as intended)

All products purchased after 01.01.2023 in the store www.obagstore.eu and in the company's stationary showrooms have a 24-month manufacturer's warranty.

For an online active card: 

1. Add the selected products to the shopping cart,

2. go to the shopping cart,

3. enter the received code in the space: " Add discount code ",

4.After entering the code, click the "Apply" box,

5. then follow the instructions on the page as you would when placing a standard order.

For stationary active kata, contact our Customer Service:

- ciao@obagstore.eu

The gift card is valid for 24 months after issuance. Please note that the card can be used once.

In order for us to process your complaint as quickly as possible, please register your complaint via Obag Poland's Electronic Complaint Registration and Handling System (see link below).

After registering your complaint, we kindly ask you to print out the complaint report and attach it along with the proof of purchase to the parcel with the advertised product.

Please send the parcel to the following address: Obag Polska Radzanów 54A 26-807 Radzanów tel: 48 330 80 88 with a note *REKLAMSHIP*.

In case you do not have the possibility to print the protocol, please attach to the parcel a piece of paper with your complaint number - you will find this number in the title of the message confirming acceptance of the complaint order.

You can check the status of your complaint at any time by clicking on the following link:

You can also file a complaint at our company stationary stores. You can find a list of stores on the page: 

The cost of mailing the claim is reimbursed on the basis of the proof of mailing at the time of a successful claim.

All products purchased from the store www.obagstore.pl and at the company's showrooms come with a 24-month manufacturer's warranty.

As you know, the body is made of Plastic XL Extralight®. Due to the nature of the materials (ethylene vinyl acetate and silicone) molding is not precise, as a result of which some products may have slightly sharpened edges and mold residue. This does not indicate a product defect and in most cases is not subject to warranty claims.

Body markings may vary depending on the delivery batches we receive from the Manufacturer in Italy. These markings include the factories where the products were manufactured.